Managing Oracle Applications

Oracle Applications support critical business processes in areas such as Financials, ERP, and SCM-all components of the Oracle E-Business suite. The Oracle Applications support team, consisting of applications, databases, network, and storage administrators, has the critical role of ensuring that any interruption to service is resolved before the business suffers.

Oracle Applications are supported by and communicate with a multitude of database instances, application servers, and web servers as well as many other components. All of these components work together to serve thousands of processes, forms, users, and transactions; all of them connect to Oracle Applications from different geographical locations; and all are expected to have high availability and fast response times. To understand the nature of performance losses in Oracle Applications and to resolve them effectively, the support team needs deep visibility into transactions, users, forms, program, locations, and business functions, and an understanding of how they are tied to the performance loss. Precise for Oracle Applications continually monitors Oracle Applications and the entire infrastructure that supporting them in order to:

• Deliver alerts on performance degradation
• Identify performance trends to forecast and prevent future performance degradations and business impact
• Troubleshoot Oracle application performance incidents
• Track down application transactions across the different tiers such as Web, Java EE, database and storage

Precise helps Oracle Applications support teams identify failing or underperforming components, prevent the most critical problems from impacting the business, and resolve the rest in a timely manner.

Oracle Applications Management “Know-How”

Precise for Oracle Applications automatically monitors and correlates activity in Oracle Applications transactions, following the transactions across all tiers and identifying the contribution of each tier to the transactions’ total response time. The Oracle Applications support team can immediately identify the slowest transactions using categories such as users, departments and locations. DBAs that support Oracle Applications can quickly identify the slowest SQL queries and understand which transactions and which users are issuing these inquiries to provide a highly qualified resolution. Precise for Oracle Applications provides automated performance analysis built on over 20 years of hands-on experience and a summary of all problems detected in every tier by order of importance. For every problem reported, Precise for Oracle Applications also provides actionable recommendations on how to solve it, helping every member of the Oracle Applications support team solve performance problems in the shortest time possible.

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