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Case Management Cum Tracking Facility (CMTF) Project for Social
Welfare Department (SWD)
This
System Customization Design Specification has been developed by
YGL Convergence (HK) Ltd. specifically for the Case Management
Cum Tracking Facility (CMTF) Project for Social Welfare
Department (SWD). The Licensing Office of Residential
Care Homes for Elderly (LORCHE) of SWD is responsible for the
licensing and regulation of the RCHEs and the registration of
Health Workers. At present, processing of applications for
license and registration of health worker is mainly based on
paper files with the support of a computer system in maintaining
the RCHE records, inspection history, complaint records and
registered health worker records. To improve the operational
efficiency and to facilitate effective monitoring of the related
regulatory activities such as licensing process and routine
inspection of RCHEs, a Case Management cum Tracking Facility
system (CMTF or the system) is implemented to meet the
requirements.
The objectives of CMTF for SWD are:
。
To provide workflow and case management functions to
support the operation of the LORCHE in respect of license
application processing, routine inspections, complaint
processing and heath worker registration;
。
To monitor and track the performance of licensed
residential care homes for elderly (RCHEs) in terms of risk
level
。
To provide management information on workload and
performance, thus facilitating the identification of problem
areas for improvement.
A
appreciation letter
from the HKSAR Efficiency Unit attached.
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