The majority of ERP systems are designed in such a way that they depend on recurrence of events, static rules, and structured data. Their static setup does not allow the unstructured data to be processed automatically. Due to which a lot of users struggle with the complex user interface of ERP systems and end up spending a lot of time to operate it.
This is why more and more companies are choosing chatbot integration services to improve the complex (UX) user experience of ERP ecosystem and process massive data stored in the back-end systems. If you have not considered integrating your ERP system with chatbots, here are four solid reasons to do so.
Offers excellent customer service
An AI-driven ERP chatbot for customer service can understand the customer interaction in the work order management process. Also, it can understand and learn from previous reports and work orders stored in the back-end systems such as customer relationship management, financial management, and project management. Also, a chatbot acts as a tool to simplify data retrieval across systems at each and every stage of the sales cycle, whether the user has system expertise or not.
Provides end-to-end mobile access to ERP data
A mobile ERP client app gives mobile workforces (warehouse managers and salespeople) on-demand insights about resource planning. Yet it is quite difficult to retrieve data on the small screens of mobile devices, especially at freight depots or at customer sites. So, integrating a chatbot interface facilitates the ERP users to search for ERP data without human intervention from a single point.
Gives rapid access to business data
Another noteworthy benefit of integrating chatbots with an ERP solution is that it works as a seamless channel for employees to quickly access data for making business decisions. Instead of surfing through complicated visuals onscreen one after another for business data retrieval, with an ERP chatbot, users can make use of simple language or voice commands to access necessary data regarding the status of an order or the location of a product within the supply chain, factory, warehouse floor etc.
Even line workers or supervisors can access ERP data just by typing questions to a chatbot at any point in time. The ERP chatbot will also reduce the complexity for users who don’t have formal education or basic computer skills helping them to be productive.
Simplifies issue response and notification system
One of the best practices in today’s business world is the ability to adopt proactive techniques such as early warning, first alert, and more. Although, the user experience of issue alerting is a problem in every organization and industry. The implementation of chatbots to ERP will result in improved alerting, where recipients can interact with the alert from their PC or mobile device. For any issue of exception like late delivery, machine breakdown, report issues, inventory problems, or more, a chatbot can provide a rich alert experience where the receiver can also ask for more information and probable solutions just by interacting with the chatbot.
How chatbot integrated ERP can enhance your business productivity?
Increases your process efficiency: There are multiple tasks within an organization which are crucial but at the same time mundane. For instance, there are many tasks like processing work order, data entry of rates, quantity, name of the customer and so on. While all these information are relevant for any business, none of you would disagree that it takes majority of your productive time. This is when chatbot integrated ERP comes into picture. The software is programmed in such a fashion that it can help you with all these day-to-day repetitive tasks. Thus, allowing employees to invest their time into some more productive work. Additionally, manual data entry can cause fatigue, lack of interest as well as increase chances of error whereas with chatbots there are minimized chances of error.
Improves supply chain management: A chatbot integrated ERP system can improve your supply chain visibility. It can quickly identify if there is any error in the supply chain and help handle the recall process efficiently. It can reduce the manual tracking of data and save time by automating the same. Additionally, your chatbot-ERP system can be programmed to interpret and understand the delivery order. They can analyze which products need to be shipped and thus, create labels for shipping accordingly. This is very useful in bulk shipments. The tool will continue to do the task just like an employee as per the defined process. By assigning these kind of tasks to a tool, you can save time and enhance your supply chain management.
Enhances customer experience: With chatbot-ERP system, customers no longer need to wait to get their queries answered. They get real time response to their queries 24*7. In fact, customers can get accurate, personalized and detailed analysis of the sought information in a cost-efficient way. For instance, you are working on an important report after office hours that needs to submitted the very next day. To make the matters worse, there is a new version of the account management app in the ERP system which you are not familiar with. With chatbots you need not worry about getting connected to a support team member. Chatbots are there to help you with your query without any delay.