What is a chatbot?
A chatbot is a computer program designed to simulate human conversations either through texts or voice. This conversation is done in natural format using artificial intelligence techniques such as Natural Language Processing (NLP), image and video processing, and audio analysis. A chatbot can converse with human users via an app or online service like Facebook Messenger, WhatsApp, Slack and so on.
Whats is ERP?
Enterprise Resource Planning (ERP) is a business management software that helps optimize the business process of an organisation. It uses a centralised database allowing different departments to communicate with each other seamlessly, without having to maintain data at multiple locations. All the applications of ERP are interwoven and can talk to each other. By providing real-time information, the software helps streamline the entire operations and take better business decisions. Additionally, it is beneficial in future forecast of the supply chain inventory that can help an organization increase its profitability.
How does the chatbot integrated ERP system work?
Chatbot is a user interface (UI) that all of us are familiar with. Hence, instead of going through a complicated UI, an ERP system integrated with a chatbot is preferred. The chatbot platform processes the users query. Once interpreted, the chatbot enquires about it in a common language with the ERP software. Chatbot then passes this information to the user in a way that he/she understands.
How chatbot integrated ERP can enhance your business productivity?
Chatbots integrated ERPs can change the way you have been doing business.
Increases your process efficiency
Improves supply chain management
Enhances customer experience
With chatbots you need not worry about getting connected to a support team member. Chatbots are there to help you with your query without any delay.