In the Digital Transformation era, the widespread use of artificial intelligence laid the path and rise of Digital Assistants (DA) and chatbox spreading in all possible directions to gradually replace 24/7 human live support which is costly. Especially in current times, people are pursuing instant replies and support to solve their problems promptly.
With the wide-ranging needs of enterprises and new enterprise-wide models are expanding, YGL is started to integrate this advanced technology into our YGL BeyondERP Industry 4.0 solution in order to deliver a better customer user experience.
What are Digital Assistants (DA) in ERP Solution?
According to the available information online, DA is an advanced computer program with integrated artificial intelligence (AI) and machine learning (ML) capabilities that simulates the conversation with the user who use the features, typically designed to assist the company by answering questions and performing basic tasks for their customers. Without any human training needed, the AI and machine learning will learn and adapt to them individually and easily.
Most popular digital assistants are implemented in smartphones such as Google Assistant on Android smartphones or Apple’s Siri on iPhones. Alternatively, smart speakers like the Amazon Echo (Alexa) and Google Home are also popular for smart home automation. Cortana for Microsoft Windows 10 users, which is Microsoft’s virtual assistant for the computer. All the examples that have mentioned are gaining considerable popularity and adopted into popular culture in the last few years.
How can BeyondERP Software benefit from this technology?
Now with breakthroughs in AI technology, these virtual assistants are becoming increasingly useful to implement into enterprise software settings. Due to the outbreak of the Covid-19, work-from-home mandates are becoming the new norm for most of the organizations. The organizations across industries to radically rethink how the way of operate their business and possibility to embrace technological investment, hence now is the time for them to fill up the new requirement during this pandemic time. Many of the companies started deployed these virtual assistants to help them to remote employees or publics with general inquires, policy questions, health and safety concerns, and self-service requests.
- Save Time and Cost for both Employees and Management: Every smart business is constantly looking for ways to reduce costs and make the operation more productive. This kind of assistant can easily manage all tasks and do them in a much faster turnaround time than a human as they can provide 24-hour service. Connect online data sources and get back to the customers at any time and from anywhere make them not just only efficient but also entertaining. Hence, this allows organizations to profitably spend the money on sustainable innovation instead of covering repetitive work and solving routine queries.
- Improve Internal Communications: Provide users with AI-powered policy answers, make timely announcements and offer easy access to user’s personal docs and tools. Reduce the possibility of communication inconsistency and irregularity between different department and Increase knowledge sharing within inter-departmental.
- Increase Productivity: Through helping employees solve their apparent difficulties faced in work with a much faster way, enhance user experience in working with the advanced interface of ERP. Besides, by improving the productivity of business, employees no need to spend extra time on ordinary tasks and more on transformations the general efficiency of the company will increase in weight tremendously.
- Automate Manual Tasks: Manual repeating task are actually wasting a lot of your budget especially when your employees spend most of the time by execute repetitive tasks in their work routine. Streamline the workflows by automating routine, repetitive manual tasks can dramatically boost efficiency and minimizes errors or redundancies effectively, make the resources for more value-added strategic initiatives. As the capabilities of these offerings improve, they will fundamentally change the methods of working.
In conclusion, not only does the voice technology could serve as a good secretary for our daily like personal needs but the requirement of a successful enterprise as well. From augmenting human talent, enhancing customers personalization and optimizing productivity, there are a lot more business benefits of this technology are worth to be explored. As time went on, we believe that getting more of the organizations are willing to invest in this popular technology where it helps them to unlock business potential in an accelerated timeframe.
Explore now on how businesses embrace change to drive value in YGL BeyondERP Solution.
We Help Manage Industry 4.0 Implementation via ERP System
With YGL, you’ll be working with the most experienced professionals in the ERP industry. Whether you need short-term support or resources for a long-term engagement, our ERP Consultants have the expertise to help you implement and integrate the ERP system requirement for Industry 4.0. With a core team of functional and technical ERP consultants that are both skilled and certified, we can quickly implement a robust ERP System to maximize the value of your investment.
YGL BeyondERP system applications allow you to enable a seamless workflow from your finance to warehouse and right down to your production efficiency by providing you the essential management dashboard which allows you to have a clear visibility.
As an industry leader in ERP system Implementation, we can be sure that each YGL consultants have the highest qualifications. We provide a wide range of ERP System Integrations with experience ranging from IOT(Internet of Things) right down to Data analytics on OEE (Overall Equipment Effectiveness), supporting all functional modules to complete project management for your project needs. All of our consultants are fully vetted for the project they’re submitted for, which means you’re only reviewing the most qualified consultants who do what you need done.
We Can Help to implement ERP System Integration under Industry 4.0
We look forward to hearing from you. Contact us today so that we can help you with our YGL BeyondERP which is strategy Industry 4.0 ready implementation needs heading towards Industry 4.0.
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